Help with your AI video, credits & payments.

Select Check models to load the list again. If it still fails, check your connection and try later. Contact Support with the tool URL, the time and the error shown if the problem continues. Your prompt can stay in the creator while you check.

An empty model list means no setup is currently offered for that tool. Signing in or buying credits does not make an unavailable model appear. Check again later, try another tool or ask Support about the current availability.

Each model supports its own inputs and output options. Use the controls in the current creator for the available duration, framing and other settings. A prompt cannot add a control that the chosen setup does not offer.

Open History with the account that submitted the request. Check its status and any available playback, download or recovery controls. If the task is missing, send Support your account email, the tool and the approximate submission time.

No. The task can continue while status checking is paused. Use Check status or the recovery action shown for the task, then review History. Confirm the original task's state before submitting another request.

Try the available download link or reopen the task in History. If playback and download still fail, contact Support with the task reference and the error shown. Keep private media links and account credentials out of public support posts.

Identify the specific problem first: action, likeness, camera or framing. Change one instruction and review the new estimate before another attempt. For a task failure or refund question, include the original task reference and read the Refund Policy.

It depends on the model, settings and number of attempts. Read the complete estimate beside Generate and compare it with your signed-in balance. Use that request cost to plan your session; one credit balance does not represent a fixed clip count.

Credit balance and eligibility for a model or setting can be separate requirements. Read the access message in the creator and the benefits of the current offer in Pricing. Confirm that an offer covers the intended setup before purchasing.

Sign in to explore the available models and review your Credits. Open Billing to see your balance. If your balance seems incorrect, contact Support from your account email and include the relevant task or order reference.

Check the original order in Billing first. A pending payment can still need confirmation. If the status remains unclear, contact Support with your account email, order reference, amount and payment date. Keep full card details out of the message.

Payment methods are listed for your selected offer at checkout. Confirm the total, currency and renewal interval before paying. If the method you need is absent, do not assume it is available through another plan.

Open Billing with the account that owns the subscription. Review the available action, effective date and any quoted charge before confirming. For a refund request, also read the Refund Policy: cancellation and a cash refund are separate actions.

Send Support the task and transaction references so the failure can be reviewed under the Refund Policy. A cash refund, any supported credit restoration and a retry are different outcomes. Keep the original references until the issue is resolved.

The Privacy Policy explains the handling of account information, prompts, uploaded media, generated results and usage records, including service providers and retention. Read it before uploading sensitive material and ask Support about any requirement your project depends on.

No blanket model-training exclusion is promised in the Privacy Policy. If that guarantee matters to your project, name the intended model when contacting Support before uploading. A private account view is not a provider data-handling guarantee.

Email Support from the address on your account. Say whether you want access, correction or deletion, and identify the tasks or records involved. Ask for confirmation of the scope and outcome. The Privacy Policy explains why some billing, security or dispute records may need to be retained.

Use clearly adult fictional subjects or authorized media with consent for the intended processing and use. Every depicted person must be an adult. If age, ownership or permission is unclear, choose another source. The content guidelines and selected model's rules apply.