Last updated: November 10, 2026
Purchase eligibility
This policy covers Unlucid AI Credit purchases, subscriptions, and renewals. Review the total charge, currency, included Credits, billing interval, and renewal schedule at checkout. Annual subscriptions charge for a full year in advance and renew annually; monthly subscriptions renew monthly. Both allocate subscription Credits in monthly windows.
Unless applicable law requires otherwise, request a refund within 24 hours after the charge and only if none of the Credits supplied by that purchase or renewal have been used. Credits are no longer unused when any have been reserved, consumed, or used to receive a service benefit. Introductory account Credits, when offered, are separate from a subscription trial.
Duplicate charges, confirmed billing errors, and failure to provide purchased Credits or paid service are reviewed separately. Nothing here restricts mandatory consumer, cancellation, cooling-off, chargeback, or other non-waivable rights.
Requesting a review
Use the verified support contact displayed below. Include your account email, purchase date, transaction reference, and a brief explanation. Do not send passwords, full card numbers, banking credentials, or session tokens. We may verify the account and purchase before an adjustment.
Approved refunds use the available original payment route. Financial-institution and payment-provider processing affect when funds appear; no fixed arrival time is promised.
Cancellation and Credit windows
Cancel future renewal in Account & billing. Cancellation stops the next renewal and takes effect at the end of the paid term. It does not automatically refund that term; benefits continue until its end, subject to the Terms and law.
Unused subscription Credits expire at the end of each monthly window, including on annual plans, without rollover. Separately purchased Credits are outside this reset and are not lost merely because a subscription ends. Credits are service units, not cash; cash reimbursement requires an approved refund of an eligible underlying purchase.
Generation outcomes
A completed AI result can differ from what you imagined. Dissatisfaction with style or quality does not automatically qualify for a refund. Failed or incomplete tasks may receive a Credit adjustment under Product settlement rules; a Credit adjustment is distinct from a cash refund.
Requests blocked before provider work begins release reserved Credits. If provider work or cost has already occurred before a request is blocked, rejected, removed, or suspended, the relevant Credits may be consumed. A Terms violation does not itself entitle you to restored Credits or a refund.
Reversed, disputed, fraudulent, or charged-back payments can cause removal of related Credits or benefits and access restrictions. A dispute reversal may require review before restoration. The policy presented at purchase governs that purchase, subject to applicable law.